Refund Policy

At Wanay Community, we offer healing, introspection, and personal growth experiences in a natural, safe, and supportive environment. We understand that unexpected events may occur, so we have established a clear and transparent refund policy to support our participants.

Booking and Payments

• To confirm participation in a retreat, a deposit of 50% is required at the time of booking.
• This deposit secures your place and is managed according to the conditions described below.
• The remaining balance can be paid:
  at the beginning of the retreat, or at the end of the retreat, depending on prior agreement with the team.

Cancellation by the Participant

• Within 5 days of paying the deposit:
  The deposit is refundable, minus a 7% processing fee to cover payment system costs.
• After 5 days and up to 30 days before the retreat start date:
  The deposit is non-refundable, but it can be converted into a credit valid for 12 months to join another retreat.
• Less than 30 days before the retreat, no-show, or early departure:
  No refund will be provided.

Cancellation by Us

• If the participant pays the deposit before the introductory screening call, and after this evaluation we determine that the person is not suitable for the retreat for safety or health reasons, we will issue a full refund of the deposit.
• In rare circumstances where we are forced to cancel or postpone a retreat (for example due to emergencies, weather conditions, or organizational reasons), participants may choose between:
  a full refund of the deposit paid, or transferring the booking to a new available date.

Please note: We cannot refund any external travel expenses, such as flights, transportation, or accommodation booked independently.

Force Majeure

Exceptional situations such as:

• serious illness,
• family bereavement,
• natural disasters,
• or other documented circumstances,

will be carefully and compassionately evaluated. In such cases, we will do our best to offer a fair solution, such as future credit or a partial refund, depending on the situation.

Refund or Modification Requests

For cancellation, modification, or refund requests, please contact us:

Include the following information:

• Full name
• Date of the booked retreat
• Reason for the request

We will reply within 24 hours.